AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
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When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
“Humanity-centered design” goes beyond “human-centered design” to look at the bigger picture surrounding applications.
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Here’s how that can change your approach.
This recent CX CoP recap showcases how to improve digital customer experiences in your agency.
State and local governments face many challenges and opportunities. Here are some ways they’re meeting them now.
Have you heard? GovLoop is accepting applications for its next Featured Contributor cohort. Apply today for a chance to boost your writing resume, share knowledge and insights with the GovLoop community, and grow both personally and professionally.
Modernization is crucial for agencies to stay agile, secure, and responsive to evolving needs. But it can be hard to overcome the hurdles. Here are some strategies.
Evidence-based policy can help state and local agencies identify and mitigate systemic harms to better serve their communities.
Looking for tips on advancing or changing your career? Adjust your perspective and check out these tips on what NOT to do.
In an age of mis-, dis-, and mal-information, election officials need the public to believe they’re doing all this securely, because election integrity isn’t just about accurately counting votes.
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success — more than click and open rates — and data to benchmark against.
Cyber criminals don’t care about jurisdictional borders. Governments need to collaborate to keep everybody safe. Here’s some advice on how to do it.
In 15 years or less, the US will be facing severe labor shortages. The public sector needs to prepare. Here are four trends to consider.
Online training sessions for June are here – check out what’s available to learn this month.
Apply today for the next GovLoop Featured Contributor cohort — a chance to boost your writing resume, share knowledge and insights with the GovLoop community, and grow both personally and professionally.
Data takes an increasingly important role in the business of government. Here are some ways agencies are using data to improve their services.
Support for mental health is crucial in the workplace. Explore resources to observe Mental Health Awareness Month.
This blurb describes discoveries by Wind Creek Hospitality (WCH) during its tech modernization journey.
This New Supervisors in Government Community of Practice recap shares how to deal with low-performing employees.
Agencies benefit when they use their data to inform, test, and improve policy. Learn how to integrate data in your decision making.