From the course: Build Your CX Technology Stack
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Cloud computing and customer data platforms
From the course: Build Your CX Technology Stack
Cloud computing and customer data platforms
- Once you get the basics down, you need to continue to fine-tune and optimize them while never forgetting the human component. With more efficient customer operations, we're freed up to find other ways to add value to customers' lives. Customer experience is the business differentiator and you don't know how well it works until you start to provide the service. There are two terms you'll need to be familiar with when creating a customer experience technology stack. Cloud technologies and customer data platform. Cloud technologies are a cost-effective way to enhance the contact center thanks to scalability, affordability, and flexibility, as well as enhanced features like omnichannel and disaster recovery. Cloud computing involves delivering computing services such as servers, storage, databases, networking and software over the internet, allowing you to access resources on-demand without the need for physical infrastructure. This cloud technology revolutionizes customer experience by...
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