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Complaints about durable medical equipment (DME)

To file a complaint about DME, you can:

  • Contact your supplier.
  • Call us at 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.

Once you file your complaint, your supplier must:

  • Let you know they got your complaint and are about it within 5 calendar days.
  • Send you the result of your complaint and their response in writing within 14 calendar days.

Need help filing a complaint?

Contact your State Health Insurance Assistance Program (SHIP) for free, personalized help.

Note

For questions about a specific service you got, look at your Medicare Summary Notice (MSN) or log into your secure Medicare account. You can file an appeal if you disagree with a coverage or payment decision made by one of these:

  • Medicare
  • Your Medicare health plan
  • Your Medicare drug plan