Click on the question below to get the answer.
- What is the Application Scenario?
- What are the differences between the various Support Levels?
- I am not sure if the limit I chose for the number of translations per month will be enough. What happens if I go over?
- What is the "Number of words per translation" limit?
- When I click on the "End of translation" icon, does that count as 1 translation?
- If I hit the back button to access the previous translation, does this count as 1 translation?
- Regarding the Custom Dictionary, what do you mean by "25 words"? For example, if you add someone's name in the dictionary, is this considered 1 or 2 words?
- Can I remove all WorldLingo branding?
1. What is the Application Scenario?
Website
You own a website and wish to provide your users with a form where they can type in URL's and
have these websites translated into another language. In this case you need to select "Website"
as your application scenario. Next, enter the domain name you want to register with the URL Translator.
Please note that the URL Translator will only work with that domain name.
Desktop
You need a form on your computer, where you can enter URL's and have these websites translated into
another language. In this case, select "Desktop" as your application scenario. You will receive a link
to your dedicated translator to launch the URL Translator whenever you need it.
2. What are the differences between the various Support Levels?
Bronze - Minimum technical support. Customers may use this FAQ to resolve the issue at hand or contact WorldLingo support using the online contact form, and a reply will be received within 10 business days. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc).
Silver - Medium technical support. Customers can contact WorldLingo using the dedicated online form in their account and a reply will be received within 48hrs. Customers may also use this FAQ to resolve the issue at hand. Customers can also receive usage statistics upon request. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc).
Gold - Maximum technical support. Customers can contact WorldLingo using the dedicated online form in their account and a reply will be received within 24hrs. Customers may also use this FAQ to resolve the issue at hand. Customers can also receive usage statistics upon request. Technical support for standard rules and customization will not be charged (within reasonable use).
3. I am not sure if the limit I chose for the number of translations per month will be enough. What happens if I go over?
The basic service comes with 1,000 translation requests per month; however we offer 3 higher limits: 2,500, 10,000 and 100,000 translations. If the limit is reached before the end of the month, an email will be sent to WorldLingo Customer Support and we will contact you to upgrade the subscription for the following months. If you upgrade, the "limit exceeded" counter will reset to 0. If you decide not to upgrade and this situation occurs again, the service will stop functioning once the monthly limit has been reached.
4. What is the "Number of words per translation" limit?
Our URL Translator performs the translations by batches of words. These batches can be of 4 different sizes: 500 (basic service), 1,000, 2,500 and 5,000 words. If the limit is reached before the end of the page, an "End of translation" icon will appear and by clicking on it, the URL will translate the next batch of words.
5. When I click on the "End of translation" icon, does that count as 1 translation?
Yes.
6. If I hit the back button to access the previous translation, does this count as 1 translation?
No, because it is till in the browser memory. If you close your browser or refresh the page, it will then count as a new translation.
7. When I translate my text, I see little squares instead of the translation.
In the Custom dictionary, you can either enter a word or a group of words, and depending on how you enter them the results may be quite different. For example, if you take the sentence: "WorldLingo can provide fast translations of your text with their Text Translator." and your dictionary contains the following 4 words to be skipped:
- WorldLingo
- Translations
- LLC
- Text Translator
Then the following words will not be translated: "WorldLingo can provide fast translations of your text with their Text Translator." As you can see, even though "fast translations" wasn't part of a brand name, the word "translations" still didn't get translated because it is on its own in the dictionary. On the other hand, "your text" would have been translated, because the word "text" on its own is not part of the dictionary. In reality, you can even enter a whole paragraph in the dictionary and still have it counted as 1 "word".
8. Can I remove all WorldLingo branding?
There are 3 instances of branding that comes with the URL translator:
- The logo on the URL translator form can be removed by going to Modify › Optional › WorldLingo logo Option
- The ad banner on the translated pages can be removed by going to Modify › Optional › Translation Details Size
- By customizing the entire form to adapt it to your website. For this, go to Modify › Optional › Style